Refund policy

1. Who refunds

Paid Brand Dad subscriptions are sold by Paddle.com Market Ltd as reseller and merchant of record. Paddle collects payments and makes refunds – always to the original payment method. We decide on refunds together with Paddle under this policy; Paddle's refund policy applies in addition.

2. 14-day money-back on the first payment

If you are not happy with Brand Dad, we refund the first payment of a new subscription in full (e.g. the first €5 of the Founder plan) if you request the refund within 14 days of purchase. You don't need to give a reason, and we do not deduct any compensation for the time already used. With the refund, the subscription ends immediately; your account continues on the free plan. A Founder price lapses as a result (see section 7 of the Terms).

3. Monthly renewals

As a rule, we do not refund later monthly payments pro rata. However, you can cancel your subscription at any time effective at the end of the current month; nothing is charged after that.

Exceptions in which we also refund renewals (in full or pro rata):

• duplicate or erroneous charges,
• a charge after a cancellation that reached us or Paddle before the end of the billing period,
• material defects that we do not fix within a reasonable time, and termination after a material change to the service (section 14 of the Terms) or for good cause for which we are responsible – in each case for the period after the end of the contract.

4. Domains

Fees for a domain registered via Brand Dad cannot be recovered from the registry once registration has been completed and are therefore not refunded, to the extent permitted by law. Before registration, you can cancel the order free of charge. Your statutory right of withdrawal as a consumer remains unaffected.

5. How to request a refund

Write to us at support@branddad.io with your account email address and, if available, the Paddle order number. Alternatively, you can request the refund directly from Paddle via paddle.net or the link in your purchase confirmation. We initiate eligible refunds without delay, at the latest within 14 days; depending on the payment method, the credit may take a few days.

Please contact us before initiating a chargeback with your bank or card provider – usually things can be resolved faster directly. Your right to a chargeback remains unaffected.

6. Statutory rights

This policy is a voluntary offer and applies in addition to your statutory rights, in particular the right of withdrawal for consumers and the statutory rights in case of defects. It does not limit these rights. Our Terms of Service also apply.