Data Deletion
Request removal of your personal data from Brand Dad
Your right to deletion
Under Art. 17 GDPR you can request that we delete your personal data. We make this as easy as possible for you.
How to delete your data
Option 1: Self-service deletion
The fastest way is directly in your account:
- Log in to your Brand Dad account.
- Open Einstellungen (Settings) in the dashboard and switch to the Sicherheit (Security) tab.
- Click "Konto löschen" (Delete account) in the danger zone.
- Confirm with your password (or, for Google sign-in accounts, by typing your email address).
This action is immediate and irreversible. Your account, projects, content, connected accounts and tokens are deleted right away, an active subscription is ended and you are signed out.
Option 2: Email request
If you cannot access your account or prefer us to handle the deletion, send us an email:
support@branddad.ioPlease include the email address associated with your account. We will process your request within 30 days.
What data will be deleted
When processing your deletion, we permanently remove:
Account data
Name, email, password hash, profile picture
Connected accounts
Access tokens for Google, Facebook, Instagram, TikTok and other networks
Content
Websites, posts, articles, drafts, images, keywords and reply drafts
Your customers' data
Inquiries, bookings and orders from your website forms
Usage data
Ranking scans, statistics and activity logs
Billing data
Payment records only where no legal retention obligation applies
If you registered a domain via Brand Dad and want to keep it, please contact us before deleting your account so we can prepare the transfer to another provider.
Data we must retain
Certain data may or must be retained for legal reasons:
- Invoices and accounting records: up to 10 years (German commercial and tax law)
- Legal claims: data required to establish or defend legal claims
- Anonymized data: aggregated statistics that cannot be traced back to you
Platform-specific data (Meta, TikTok, Google)
Social media & API connections:
When you delete your Brand Dad account or disconnect a platform, we do the following (immediately for self-service deletion, within 24 hours for email requests):
- META (Facebook/Instagram): permanent deletion of all user access tokens, page access tokens and cached page metadata.
- TIKTOK: disconnection, deletion of TikTok OAuth tokens and removal of cached video metadata.
- GOOGLE: revocation and deletion of Google OAuth tokens, removal of Business Profile and Search Console links and deletion of cached SEO data.
Note: content that has already been published remains on the respective platform and must be deleted there (e.g. in Facebook's app settings or TikTok's privacy settings).
Confirmation
Self-service deletion is confirmed directly in the app and you are signed out immediately. For email requests, we confirm the deletion by replying to your email. If you do not receive a confirmation within 30 days, please contact us at support@branddad.io.
Questions?
If you have questions about data deletion or your privacy rights, contact us:
Email: support@branddad.io
SVIX Media, Konstantin Botschmanowski
Schulstraße 72, 41372 Niederkrüchten, Germany